My shower body started leaking. Billharz sent a very nice tech that was willing to try and find the parts. They took down information about my shower. It is old about 15 years & I did not what to break open my tile wall to change it. The office called a day latter giving me prices for the new stems, etc. needed to stop the handles, shower head and tub spout from leaking. They explained that I would only have one comeback and that they thought it would be better to change the whole thing because when you change only one part of an old fixture something else could break and that they would not warranty it. I was fine with that becasue they were doing what I wanted. I had some other company come in and all they wanted to do was break open walls and would not listen to me.
Pros: phone call answered, quick response, worth cost.
Cons: A little expensive but what isn't now a days
more