I hired Maid Brigade to clean my apartment after I had moved out. My quote was for $150-$225.00, in writing. The morning of the move I was called and told they would be there in less than 30 minutes. This was at 8:30 a.m. They arrived after 9:00 a.m. The woman said that she thought it would take about two hours to clean so I asked her, "is this what I was quoted?" She said yes. I then said, are you sure this is what I was quoted for. "Yes mam." So, I signed the sheet and went on my way as I had to go to work. The team showed up in a group of three and my apartment was 550 square feet. Very small. Two days later my bank statement reflected that Maid Brigade charged me $300.00. I immediately called them to find out if there was a mistake. I was told they would call me back the next day. That was last Wednesday. I even emailed them this morning. Bbeing charged 75-150 more than I was quoted is outrageous. Maid Brigade's inability to even call me back to discuss the charges are unprofessional. Be very careful when using this company. It might behoove you to stay and watch the Maid Brigade do their cleaning.
Cons: Worst Customer Service Ever
more