i been going there for 5 years. never a major problem. my dog was extrememly hard to handle and he never had to be tranqualized nor a phone call with a problem. on occasion an appointment was re scheduled but that is due to normal human issues that cannot be helped. I have cancelled or not showed up before and they were still nice to me. i am just a regular customer no special relation to them and i like them alot. Maybe a bit priced but i think all over has the same pricing. Actually they are to me very pleasant in person as well as on the phone. the previous owner before amy was ok too. i am wondering if it were wendy my prefered groomer who was mentioned in the article who had left and had the bad experience. she seemed to be a nice women who would not be bothered with any of that. things happen sometimes that cannot be controlled. thats life deal with it or go elese where why bother to put this on the web like that?
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