I have written about this establishement on other sites, and yesterday my sister discovered City search. so many complaints and they are identical to mine. It made me sad I had not read these reviews before taking my jack russell to them 2months ago. He was bit by a snake in the canyon. I rushed to go to sepulveda with his little brother bosco at our side, frankies head was swollen. I passed TLC and thought , great, so close, WRONG. i rushed in, they took frankie to the back. i waited, I waited, aprox 45 mins. finally they took me to small room Iwaited another 30 mins. Dr. H comes in, very uptight. he proceeds to tell me about my dog. Itry to ask questions and he ssshs me . arrogant man. i go back to see my dog, its painful to see him, after another 30 mins i walk to the front desk, I am tackled by two workers OK WE NEED $3400 DOLLARS.. what?? I mean they act like thugs, I say umm, what, WE NEED THIS NOW, I say I can give $1500 . no, we need full amount. they go to doctor, he oks $1500 but bal must be in by 10am . The amt is so high, its crazy, i am so upset by dog. and not this. they call that night for me to authorize another $300 charge at 1am, I say ok. I read reviews the next day since this seems so odd, so many people, the same story as mine. I tell the woman i am taking my dog, NO YOU CANT TAKE YOUR DOG, I say yes, I CAN TAKE MY DOG. I write a letter to the doctors, tellng them i am very upset with this place, my friend says, you should never send a letter like that while your dog is still there. that night the arrogant doctor H calls, fake crying, yes, crying, YOUR FRANKIE HAS PASSED, I never hear from the doctor again, he had said only one dog in 8years had ever died from snake bite. (was this to make me tolerate the coninual pumping up of my bill?) next day they hand me his body in a cardboard box out by the garbage cans . and tell me that I still owe $287.00 .. read the other sites and this site. this place needs to change. they dont care about animals, just $$$ . I am locating the attorney who owns TLC and demand changes or closure of this terrible establishment
Pros: hopefully you are warned before you lose your pet. I did
Cons: this establishment only cares about the $$$
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