They seem to be getting too busy at NLAH. In the beginning I loved the service. At first we felt that they really took the time to answer all of our questions. We were customers for 5 years and we felt that they spent less and less time with each pet. Dr. Bob and Dr. Maltby are both great vets, but it was just too expensive, and most importantly there just didn't seem to be time to address all of our concerns. Also, the front desk staff can be unfriendly and short.
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