They have had my luggage for over 9 months and keep telling me that the manufacture is the reason for the hold on the warranty repair. Spoke to just about everyone their at the store and all of them keep giving me a different story. I am about to go and get my luggage back from them repaired or not. Very poor customer service and horrible follow up. Un returned calls every time i leave a message. Stay away from these guys if you need any warranty work done.
Cons: Everything about doing business
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