This company is a contractor for American Home Shield. I used their service on 6/6 because my A/C was leaking water. twice they came out to tell me it was a clogged drain pipe. 2 hours later it would leak again. They then set up an apt and the no one showed. They they finally sent someone out who wanted to charge me 700.00 to clean the unit. I'm not that stupid. I called AHS about my concerns and they sent out another rep the following Tuesday. Finally someone who knew what they were doing! I was told what I already knew, the pan was cracked and the core was rusted through. It would take 5 days to get the part.........that is what I was told. after a week I called and was told the part was on backorder, then they got the wrong part, then they were going to schedule the service on Friday.........I took the day off and they never showed. Again I called, again I was told that it was the wrong part but they would call me Monday to schedule the service. They called alright, They wanted to know why I wasn't home because the crew was there waiting. I rescheduled for Tuesday at 8am. I again took the day off and guess what? It's now 7:30 pm and they are just now working on it. It's also 6/30 and we have had 13 straight days of 100 + degrees. I'm just guessing but I think this comapny only gets paid for the first service call after that since they are contracted with AHS its on them. What ever the issue......it's unacceptable from a company. I will NEVER recommend this company to anyone.......on the contrary, I will HIGHLY DISCOURAGE ANYONE FROM USING THEM. They never call you or keep you informed, you only get the run a around.
Cons: Everything!
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