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Absolutely fantastic customer service - Review by citysearch c | Simplistic Bride

Simplistic Bride

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Absolutely fantastic customer service 6/15/2009

I've just begun the search for a wedding gown and I was very intimidated by some of the larger stores in Wichita. I don't want to have to be overbearing to get some service. I tried a couple of Wichita stores and was very disappointed not only with the lack of selection in larger sizes, but also with the lack of service. Diane and her staff provided absolutely the most courteous service I have ever received. I made it clear that my wedding is over a year away so I was not looking to purchase on this trip. I just wanted to get an idea of the style of gown I liked. They spent 2 hours treating me like royalty, helping me pick out dresses to try on as long as I wanted, and even helping me take pictures so I could evaluate them later! I cannot say enough great things about this store and the employees. They had more of a selection in my size than any of the other stores I had tried and most places in Wichita will not allow you to take pictures in the dress until you buy it. Diane kept a list of the styles I liked so I can come back and try them on again without having to try to remember which was which. Having been to other stores where I left feeling chubby, ugly, frustrated and ignored it was a completely different experience at Simplistic Bride. I walked out feeling pretty, valued as a potential customer and like I actually have some great options for my wedding. I'm surprised at some of the other reviews. I suppose if you're overly concerned with having a certain designer, this may not be the place for you. But if you are looking for a great selection of absolutely GORGEOUS gowns and fantastic customer service from individuals who truly seem to care about your big day (not just whether or not it means a paycheck for them) then this is definitely the place to go. Having been there to try on dresses, I will be very surprised if I decide to buy my dress anywhere else. Thanks Diane! Pros: wide selection in every size more
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