I don't give one star to anything very often. Heck, this is the only review that I'm going to spend my valuable time writing about anything in Baltimore. But I want to be clear: NEVER GIVE THIS HORRIBLE BUSINESS YOUR MONEY. ESPECIALLY NEVER SIGN A CONTRACT WITH THEM.
My partner and I wanted to throw a swanky surprise party in the Inner Harbor, for my partner's mother's 60th birthday. We had excellent experiences meeting with staff and signing contracts (the terms of which they changed and we didn't catch it upon signing!). Then everything went downhill.
When we showed up, the event room wasn't ready at the time we'd asked for it to be ready. Further, we couldn't discuss the catering, nor find any of the higher-ups with whom we'd struck agreements. Thus we had to try to coerce the work-a-day members of the staff to help us. We barely were able to start the surprise party successfully.
The food was okay, if wildly overpriced. Ditto the bar. Then, the Intercontinental charged us over a $1000 more than we'd agreed upon for the bar!! Talking with them about this was completely insane. We never, in fact, were able to speak to the event coordinator or other people we'd spoken to prior to the event, and instead had to subject an unrelated day manager to our grievances. He dealt with us in a thoroughly bureaucratic manner--pleasant up front, but then dishonest. After telling us he would not charge us until we'd seen a bill (they had a problem furnishing an itemized bill right away, although they could tell us the lump total, surprisingly), and meeting with us so that we could review it together, he charged our accounts anyway, further to our surprise/dismay.
The hotel also attempted to charge us for rooms our party didn't rent, and the staff was mostly exceptionally rude and not fit to operate an elite hotel. DON'T WASTE YOUR MONEY HERE, and certainly DON'T EVER TRY TO PLAN AN EVENT HERE.
Intercontinental Harbor Court Hotel will forever, in our minds, be synonymous with near-disaster and rip-off. To be frank, we've had better service at the Motel 6.
Pros: location
Cons: abysmal service, exorbitant prices, rampant dishonesty
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