I've been coming here for about 10 years and it was definitely better when I first started coming here.
The selection is worse for one: at one point the store was the size of about 6 storefronts. I would say it's down to about 4 now.
But I would say the biggest problem is that 1/2 the store is locked away in cases of one kind or another--screws, tools, all the plumbing supplies--and the staff basically shuttles from case to case unlocking them with an exasperated look on their faces.
As a result as others have noted it's really hard to get someone's attention.
It's still the best place in the neighborhood to buy paint, but I try to get other stuff elsewhere.
Pros: good vibe
Cons: long waits for service
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