I go to Verizon Wireless at Ithaca Mall to change my individual plan to family share plan. What I want is the basic plan $69.99 for two lines. The specialist actually set my family plan as $99.99 for two lines per month!! When I found out this I told him to change it. I told him clearly that I want the $69.99 plan, I don't need the $99.99 plan. Then he did something before the computer and told me he already changed it. Then I asked for a formal new receipt. He declined to give me the new receipt, and lied to me that he cannot print the receipt.
After that I come back home and checked on the Verizon online account. He didn't change anything for me. It was still a $99.99 plan. He lied to me!!! He is a liar!!! I have to change it back by myself.
Shame on Verizon!!
Pros: Nothing!!!
Cons: They lie to customers!!!
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