My girlfriends gas waterheater broke and this company was recommended by the SCE&G guy. So we thought that was a good endorsement-boy were we wrong! We asked this guy about upgrading the home to a tankless hot water heater. My girlfriend asked if the water pressure would change. He said""NO"" unless you run multiple sources requiring hot water simultaneously, there wouldn;t be a change in water pressure. Well, over $1,000 later and the new tankless water heater is in. But the hot water pressure is horribly low. Try to mix in with the cold for 'warm' water and the cold over powers the hot easily, so its either somewhat hot with low pressure or cold. When called back about this he quotes the 2 gallons per minute the unit provides can't keep up with the 6 gallons per minute the plumbing allows- SO WHY DIDNT HE SAY THIS BEFORE WE HIRED HIM????She asked the question before-hand!! Augh, what a bad experience. RUN FROM THIS GUY!!! Now he says to get what she wanted she needs to install a 2nd water heater? Oh My God! RUN!
Pros: initially came quickly
Cons: Bad customer service and more
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