I purchased the Blackberry Storm the day it came out and I have had issues with it since then. I have been back on several occasions to replace it and they did not have a replacement phone in stock. Last month when I went in they sent me to another location in Santa Monica after waiting for 45 minutes. I went to SM and waited another hour to find out that they did not have the phone in stock.
I went in today and they did have the replacement in stock but they would not change the phone unless they could duplicate the problem. Eric the service rep made me wait for 45 minutes while he pounded my phone and I ran out of patience and I asked for the manager. After making me wait another 15 minutes Gara McCutchen came to the booth and told me that I needed to wait. I explained the time I have invested and that as a paying customer I expect them to stand behind their warranty. She became upset and said that she could not change my phone because of a scratch on the side and she made a notation in the account that I had tried to open my phone and that is why it is scratched!
When I called customer service Robert (the tech support manager) said he could not help me because of the damage to my phone.
I am going to cancel my service and move to AT&T and Gara McCutchen needs to be fired before she makes Verizon lose more customers.
I will take Verizon to Court if they demand their cancellation fee. This is ridiculous!""
Cons: ALL Gara McCutchen is evil!
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