He may seem grumpy but he is not, he just gives that impression. He is very knowledgeable, very kind, can give you break on the prices, his prices are fair to begin with, did some work for free for me, he is not it for the money that's why he does do fake customer service like the stupid blond at cashier's at Fred Meyer. I like his sincerity, he is genuine. He also helped a friend of mine who had a lot of issues with his 750 Ninja, even he does not have what you need he likes to know how you solved your problem. check out his record as a racer it's pretty impressive. I prefer to shop at his store than to go to big chain walmart motorcycle stores... he may occasionally (usually his prices are low) a dollar or two more, but I still buy from him because he does not have the resources a big chain may have to offer low price. I prefer to support a guy like him because he is passionate than some chain who are in it only for the money. Again, he would charge your battery for free, try to fix some stuff for your free of charge if you are a regular, overall there you feel happy developing a relationship with him. He has a good sense of humor too, you just have to go there more than once.
One more important thing, he offers you tons of advice and suggestions the kind of stuff you won't get anywhere else. Even the ones who do give you some advice it is after they make sure you pay money. Usually they tell you ""oh no we can't say you have to bring it here and leave it and we get back to you"" that is you get charged at least a good amount for checking in.
Dr. Brown is not like that he tells you upfront what it is and what you need whether you are shopping at his store or not.
Again he is not in it for the money, motorcycle gear is all over the place some of it is not even priced but that's the charm of it it reminds of the old motorcycle clubs and stores I saw in Europe. He won't try to sell you anything, buy or don't buy he still treats you the same, he does not care about making the sale, but he is good at giving deals. Remember he does not have secretaries and bunch of people so you save the cost the other charge you for their bureaucracy.
Pros: Best rider service in the US
Cons: not enough people like him in this world
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