The windshield repair was fine but when I went to work I woke up and couldn?t find my keys. I tried calling them and there was no answer. I had to get back to work so I grabbed my spare keys and drove to work.
Once they opened I called them back and ask them if they had my keys. The service man said he would call me back.
After not calling me back for four hours I decided to give them a call again to see if they could find my keys. The person who answered the phone said the service advisor put the keys on my trunk.
I said, ?I drove to work this morning and the keys probably fell off my trunk. Who knows where the keys are now?. He then said he would get back to me. After not receiving a phone call again I called them back yet again. The secretary answered and informed me the serviceman said he had given me back the keys when he handed me my receipt. She said that perhaps they are around my house somewhere. I know he didn?t give me back my keys and told her ?The serviceman said he left them on my trunk and that lying about the situation wasn?t the right way to handle it and said they should have to pay for new locks and keys for my house and another spare for my car.?
She said that they weren?t to blame but they would pay to have the keys replaced. Then I asked her if they weren?t to blame why would you pay to have the just the keys replaced. I didn?t appreciate them lying about the incident.
She then asked me if I take medication. I was extremely angry with her at that moment and instead of saying something I would regret I said hung up the phone.
The staff that I dealt with at Quick Fix was terrible. I will never ever go back there again.
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