I am not that pleased with the Meineke at the Kirby location. I was referred to this location after my jeep began to overheat. I went in for a flush and $592.47 later my jeep is still not fixed. Mykhalo and David informed me that I needed to replace the upper hose, lower hose, fan clutch. They asked for a good number so they could call me, and I never received a phone call. Both days I left my jeep I had assume it was ready for pick up. The upper hose they tried to replace was the incorrect hose. The anti-freeze and water splattered all under my hood because of the new hose they replaced. Mykhalo then re-attached my old hose after I paid for all parts plus the expensive labor. After I left my jeep overheated on the way home and throughout the weekend. I returned on Monday and David assured me they would fix the problem and the hose has been ordered. On Saturday, Mykhalo informed me that parts being ordered can be delivered from across town in 50 minutes, but the part he ordered would be delivered by Wednesday. I do not understand why after I paid close to $600 that my jeep was still not fixed. He then later told me that it was the head gasket. So I assume more money. After I told him to please refund me for the part I paid that was not put in, he said he would give me 3 oil changes. Why would I continue doing business with a place that could not fix my car on the first try?
Sadly both Mykhalo and David are very nice, but the business side is shady. I usually let things slide, but the amount I was charged to still have my jeep not diagnosed correctly the first time is unacceptable. This was my first time to Meineke and it will be my last, and you can be assured I will inform people of the shady business I experienced.
Pros: NONE
Cons: Shady business, expensive charge and car still NOT FIXED.
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