Needed to get my transmission checked - ended up being a replacement job. Quote was unrealistically high and I walked 2 shops down in the same building and could have gotten the repair done for $800 less. Something's wrong! Either they're not specialized on transmisions and need more time to figure it out (hence the high cost which is mostly labor), or they want to rip you off. I even had to pay almost $100 for the estimate. Wanted to bring 2 more cars for general service and tried to negotiate to waive the fee, but owner wouldn't budge. In this economy, not the way I would run my shop, absolutely no interest in keeping me as a customer. Too bad, I had high hopes for them, and the 2 other cars will get serviced somewhere else.
Pros: seems to have a full shop
Cons: poor customer service and retention
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