We ordered our furniture on March 15th. The hides were in and ready for our approval (we got to take one home to view in the exact light in which the furniture would be viewed) the following weekend. April 3rd, my beautiful new sofa (with 2 electric incliners) and incliner chair were delivered.
I can't say enough about the in-store service we received from Andy Pritchett. He was very knowledgable about the styles, options, and available leathers. He answered all of our questions and helped us choose the perfect furniture for our needs. He explained the process and exactly what we could expect and he was right on the mark.
Besides being in love with our new furniture, I was blown away with delivery! The day I returned the approved hide, I was given a delivery date! The day before that date, I got a call to tell me what time to expect them. I was give a 1 hour delivery window - 10:30 - 11:30 am!!! Who gives a 1 hour delivery or service window anymore? I thought, yeah right, I'll believe it when I see it. So the next day when 10:30 am arrived, I looked out my front window to see the delivery truck backing up! They were in and out in less than 12 minutes with my furniture set in place, tested to make sure that the electric incliners were working (they were) and making sure that I didn't have any problems or questions! Wow! I'm a believer.
Thank you, Andy and Luxury of Leather.
Pros: Custom furniture - fast, beautiful, and delivered on time.
Cons: Cons - Haven't found any yet!
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