I took my laptop to richmond computer guy on main st. dropped it off on a friday and paid 200 to get them to tell me what was wrong with it, not fix it, just run tests on it. They told me on monday that my motherboard was dead but nothing else was wrong, my hardrive was good and all my files were safe, they then told me it'd cost me about 500 to replace my motherboard so I decided to just buy a new computer (which I did). It took me three tries to get my computer back because no one is ever at their store even though the sign says you can pick up your stuff from 4:00 to 6:00pm when you actually can't.
Two weeks later they called me back and told me they could send my computer to HP and have it fixed for free. (yay? now why didn't you say that in the first place and why now?) So then it took me two tries to drop it off to their store because again, no one's there, ever. Two more weeks went bye and I hadn't heard from them once, so I left an inquiry email asking them when it'd be ready because apparently thy don't know how to pick up the phone either. Well apparently my laptop was ready, who knew, the least they could do is tell you its ready right? So finally a week and a half of knowing it was done I was finally able to get it because I finally had the time to walk over there while someone was Actually there! CRAZY
HOWEVER
they lost my lapop cover, they told me it might be somewhere else but didn't tell me when or where or if I could have it back. They gave me an adaptor that isn't mine... it works, and fits, however it isn't mine. And the best part of it all: ALL MY FILES WERE DELETED
yes I waited months just to get my files back, and THEY'RE ALL GONE
Pros: I would say they're nice friendly business people but no
Cons: See Details
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