I took my 9 year old son to the Lakeline Mall -412 on 4/2/09. I am BEYOND dissappointed at the experience. A stylist by the name of Claudia cut, more like butchered, his little hair. It was a simple request of cutting his hair shorter on sides and back, blending it all in and front longer so he can comb it to the left. The end result was my son resembling a BOWL. Not only did she NOT cut his hair straight in the back but left the sides so long it covered the tip of his ears. It was ridiculous. I even requested her to fix it. Which she managed to somehow make it worse. The woman can NOT cut hair. To add insult to injury, when I went to pay, they charged me $49 for this haircut (mind you, I don't mind paying the money for a decent cut) that we could have easily gotten at Supercuts and there they probably would have cut it STRAIGHT! When I told the receptionist, a fohawked white gay male, he just rolled his eyes and said ""Well, she is one of our best"" OMG, if SHE's the best Toni & Guy can do, then all the standards the company is known for has gone down the gutter. She gives a professional stylist a bad name. How DARE she call herself a stylist! Where did she get her license? Has Toni & Guy stooped so low as to allow just anyone who aquires a hair cutting license to represent them? I know good hairstylists are hard to find, but she was beyond bad. It looks like something a beginning student would do, and to consider her one of the best? Top of the line? How low has Toni & Guys standards really gotten? Now I have to try to find a decent stylist to fix what Claudia messed up for $49!!! Oh, and I have pictures, feel free to email and I'll share their ""Master Cutting""
Cons: Hairstylist doesn't know how to cut hair!
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