About two and a half weeks ago I called Ardmore Nissan to find out how much it would cost to replace my cat converter. I was greeted by a wonderful service manager who went ahead to inform me that, if it was indeed the cat con. that was the problem, it could still be covered by the warranty depending on it's date of manufacture and mileage. I was then told to take my car in on a certain date. A diagnosis established that it was indeed the Cat con.
Where the problem began:
1. The day I took my car in, another manager was handling my case (this shouldnt have been a problem)
2. My wife was later called and told that a replacement had to be ordered and once in, we would be notified. That did not happen; I had to call to find out.
3. After the car was "fixed" it was worse off than before it went to the garage. However, i had to have a couple of things done to the car, so I took it some place else to have that done. One of the things changed was the valve cover gasket.
4. Two days after Ardmore Nissan worked on the car we had to take it back because it simply was not pleasant to drive. Even the other auto repair shop we took it to said there was a fault with the new cat con.
5.When I was eventually called to pick up the car, the Service Manager (SM) told me it was the fault of the other auto-repair shop - in essence insinuating that I was not telling the truth about how the car felt after I got it from them.
6. Even after they "rectified" the other mechanic's fault, the car was still running poorly.
7. I asked to talk to the overall manager, but was told he was not in and that my number would be passed on to him. I asked to talk to the SM again, but was told he was not at his desk and that he would get back to me.
8. Two days later no one has gotten back to me.
I am practically fed up with them, but my wife thinks we should press on with the matter and have them rectify the problem once for all.
So those of you intending to visit Nissan for auto-repair services, be careful!!!!
Pros: Close by
Cons: Deplorable customer service by a certain service manager
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