Scott Nissan

I am very satisfied with the service at Ardmore Nissan! Price was very fair, all of my concerns were addressed, and the staff was friendly and helpful. more

Well it all sad he day i got the car tire leakn air.was told may be sensor cold weather changes things so i pumped it up one a week.should have taken it in then in hind sight.well then i get a recall notice about something else and was due for oil change so i TOLD my service TEAM LEADER haha like anyones a leader there.i get the car back and tire leaking faster now.SERVICE MANAGER CALLS ME UP TO MAKE ME HAPPY SAYS ILL GIVE YOU A NEW TIRE.OK GREAT THEY REPLACE TIRE AND HE SAYS HE NEVER SAID THAT.So i paid 209 for new tire SCAMMMMMMMMMMMMMMMMMMMM DONT DEAL WITH THEM AT ALLLLLLLLLLL. Pros: none Cons: the service manager is a con more

About two and a half weeks ago I called Ardmore Nissan to find out how much it would cost to replace my cat converter. I was greeted by a wonderful service manager who went ahead to inform me that, if it was indeed the cat con. that was the problem, it could still be covered by the warranty depending on it's date of manufacture and mileage. I was then told to take my car in on a certain date. A diagnosis established that it was indeed the Cat con. Where the problem began: 1. The day I took my car in, another manager was handling my case (this shouldnt have been a problem) 2. My wife was later called and told that a replacement had to be ordered and once in, we would be notified. That did not happen; I had to call to find out. 3. After the car was "fixed" it was worse off than before it went to the garage. However, i had to have a couple of things done to the car, so I took it some place else to have that done. One of the things changed was the valve cover gasket. 4. Two days after Ardmore Nissan worked on the car we had to take it back because it simply was not pleasant to drive. Even the other auto repair shop we took it to said there was a fault with the new cat con. 5.When I was eventually called to pick up the car, the Service Manager (SM) told me it was the fault of the other auto-repair shop - in essence insinuating that I was not telling the truth about how the car felt after I got it from them. 6. Even after they "rectified" the other mechanic's fault, the car was still running poorly. 7. I asked to talk to the overall manager, but was told he was not in and that my number would be passed on to him. I asked to talk to the SM again, but was told he was not at his desk and that he would get back to me. 8. Two days later no one has gotten back to me. I am practically fed up with them, but my wife thinks we should press on with the matter and have them rectify the problem once for all. So those of you intending to visit Nissan for auto-repair services, be careful!!!! Pros: Close by Cons: Deplorable customer service by a certain service manager more

I brought my car there about a yr ago to have the radio repaired. It took 3 times of bringing it back before I went to another dealer. Each time I brought it in I was told that a new part would have to be ordered & it would take 10 days. I would pick up the vehicle only to find the radio not working. I brought my car in b/cof an accident & asked them to look at the radio while there. They my car for 6 wks (2 wks longer than expected) & still did not look at the radio. Instead of working w/me & apologizing, I was yelled at. I switched dealers & got the part in 3 days. I've had no further problems. After I switched dealers I ran into the owner of Ardmore Nissan. We spoke & I decided to give it a second chance. 2 days ago I completed an online form to have an oil change & brake inspection. The form asked of the problems & days I could come. I received a call from the service advisor. He asked why I needed to bring in the car & when . He kept asking the same questions, which was frustrating. He was upset I wanted to bring the car in at 10am; when I agreed to 9am he said 10 was ok. At 9am I received a call from the service advisor. He asked if I was bringing in my __ (wrong car); I corrected him & said yes, in an hr. I got a call from the advisor later. He explained what was wrong & told me I had to pay for the estimate. I understand there are times when this is necessary, but I believe I should have been notified BEFORE continuing with the estimate so I could opt of it. When he told me what was wrong I said "thank you. I need to have a second opinion." He berated me about getting a second opinion. Sarcastically he said "second opinion?" & told me if I went anywhere else they'd put in wrong parts & I'd have problems in the future. Throughout the ordeal he also tried to sell me addt'l services I didn't want. I kept explaining I only wanted an oil change & estimate but I was constantly badgered. I gave this dealership a second chance and regret doing so. Pros: Convenient location Cons: Customer service, service department more

I've bought 3 Nissan's from Lancaster Nissan, in Lancaster PA. But shopping for a car this time, we couldn't find the inventory we wanted and my wife was put-off with the salesperson. So we happened to notice Ardmore Nissan's vehicle listings on eBay. We took a 60 mile drive and ended up buying a 2008 Rogue AWD. Initially we were a little cautious - leaving our rural country car dealers, and shopping at a Philadelphia Metro car dealer. But our worries were unfounded. Friendly people even though they were very busy on Sat. Easy negotiation of the very, very fair price (less than Cars Direct, less that Edmund's "What other's are paying" price, less than eBay prices). Bob, our main sales guy, was happy to show invoice prices, dealer holdbacks, etc. None of the typical, "Let me go talk to my manager and see what we can do", routine. It was the last day of the month - they were busy but pressure on us was virtually none. The car was ready when promised and the paperwork process was simple. Finance guy (Leon?) was pleasant. We also met the General Manager (Mark?) who was very personable. I'd easily reccomend Ardmore Nissan to friends and others. Pros: Nearly everything about Ardmore Nissan Cons: They are in the middle of a construction project, hard to park and find inventory more

This is my 4th car from Ardmore. Leased altima, murano, and pathfinder. Bought 1 used pathfinder. Service is very good. Dealer gave me the best prices with the least amount of hassle. Everyone else could not easily tell the truth. Great place and for the most part very honest. Pros: Honest, straightforward, fast more