If I could give a negative rating, I would. Customer service appears to exists only to tell you why they won't support a claim on a newly purchased part. Ashley furniture uses a third party service, that the consumer pays for, to subsidize any issues or support for their product. Not only did I report the problem in detail within a couple of days of delivery (a glass stain on a BAR caused by a condensing glass on a marble surface after a singular usage); it took them over two weeks of hemming and hawing before I received a ""is not covered by manufacturers warranty. We're sorry, but you will have to use your extended warranty on your newly purchased part."" My product was only 4 DAYS OLD! And now, once used, I cannot use my extended warranty on this product again as it only covers the product for one replacement/issue. I do not recommend Ashley Furniture to anyone buying furniture. Sure it looks good; but that's where the story ends. I will not shop there again.
Cons: Quality Support and Customer Service
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