I don't know what the negative reviewer experienced, but I experienced the best service I have ever seen from a carpet cleaner. Perhaps she was having a bad day. They were very professional and were very knowledgeable. I had urine treated where another cleaner was uncessful at getting rid of our odor. They completely removed any odor we had!! I did have a tackiness problem, but they were quick to respond when I called and left a message, and they came out the very next day and fixed the problem with no questions asked!! I give them an A+
Pros: Fast, professional, adn courteous + the best job I have ever seen
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