I reserved a week for our dog and was told of the $50 deposite because of Spring break. I was told that it would be applied to the total at the end. Great...no problem and sent the check. Do not recall that I was told it was refundable, but I might have honestly missed that part of the conversation. Trying to give benefit to Nancy. I called 10 days prior to my reservation explaining that we need to cancel and was told the deposite is non-refundable. I explained that I don't recall that and don't have in writing. She was EXTREMELY rude refusing to give me my money back. Yes, I was angry and asked if she could see my side that she now has 10 days to fill that and said that she has already turned people away. Hmmmm. I told her that I am unhappy and will not refer clients to them and might just have to do a review on her poor customer service. Nancy then hung up on me. Yes, not even a goodby. If the owner treats customers this way, I can only imagine how they work with pets. Nancy was extremely hostile and rude. I would NOT recommend this boarding facility
Cons: extremely rude customer service
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