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Rude customer service; commission hungry - Review by citysearch c | French Bridals

French Bridals

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Rude customer service; commission hungry 3/16/2009

I have had a couple of experiences with this shop - none of them which have been good. One, I went in as a bride to try on gowns. Although the experience wasn't awful, it wasn't great either. The woman helping me seemed preoccupied and treated me as though she would rather have been doing something other than helping me find the gown of my dreams. Experience number two: I took my soon-to-be sister-in-law there to look for her wedding gown (simply out of location and convenience). Her experience was even worse than mine. The woman helping her cared about nothing more than making her commission for the day. My S-T-B-S-I-L was so aggravated by the way that she was treated, that even though she fell in love with a dress there, she refused to buy it from them b/c they were so awful and rude. Experience #3. I stopped by the shop on my lunch break one day to get fitted for a dress that I had to buy for a wedding that I am in out-of-state. It is my understanding that any dress shop will fit you for a dress as a courtesy (as other shops do the same for them). I was greeted by the woman at the door, who already seemed to have her guard up before I even said hello, and was especially rude once I told her why I was there! She went into instant ""B"" mode... and told me that she needed the other dress shops fax number in order to measure me. I had also never heard that was necessary, so I was not prepared with this information on my lunch break... and I told her that I was sorry I didn't have that info on me, but I didn't have a lot of time and would she mind taking my measurements. She was completely rude and refused to help me (and there wasn't even a single other customer in the store at that time!). It wasn't even that she wouldn't do it so much as that she was so RUDE about it. I will NEVER go back there for ANYTHING and I will be sure to tell EVERY single bride that I know not to step foot in that store unless they wanted to be treated like they are at fault for something before they even open their mouths! These people may have some nice looking dresses, but they are NOT worth trying on to be treated so horribly. Pros: Nice dress selction Cons: Not worth buying a dress though b/c the people are SO rude! more
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