When I initially visited the shop to try on bridal gowns, the staff was very welcoming, warm and friendly. They were accommodating and helped me make a selection. They were very helpful to my mom when she came back later to select a mother-of-the-bride dress.
However, during subsequent visits for fittings etc. We were literally ignored in the middle of the shop for extended periods of time while they attended to other customers, even though we had specifically made an appointment for that time. Our order was not filled in correctly, our appointments were rescheduled by the staff at the last minute (causing us to return to the shop multiple times), the staff was consistently unprepared and disorganized for said appointments, and it took us following-up with them multiple times to get our order confirmed just days before my wedding. It was almost as if customer service was only important when trying to convince us to spend money but once the sale was made, we were no longer a concern. This lack of professionalism, focus and personal service made the experience worse than shopping at a chain retailer where customers are nothing but a number and a credit card.
I am all for supporting local businesses but in this case, I wish I had gone somewhere else.
Pros: friendly staff, unique selection
Cons: terrible customer service
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