This is the second time we've boarded our dog w/ Bend Pet Resort... our first experience was fine. Good enough for us to consider them again 2 years later when we vacationed again in Bend. But this time I got slapped w/ a $20 fee for not canceling a reservation I'd supposedly made 2 years ago! (I don't recall making this reservation... we only get to Bend twice a year as it is and I don't know why I would have been there twice in one month... they never called to follow up at the time... and they never sent me a bill.) So... this last time instead of the $60 bill I was expecting I'm charged $85 with no itemized explanation. I had to call back and was told I'd signed for it and was SOL. Then... I'd specifically requested the red dot be removed from my dogs account as she is not an aggresive dog. I'd made this request over the phone and in person yet it never got changed. I pick up my dog only to find she's been in isolation for the last 3 days! NOT WHAT I PAID FOR! The whole point was to provide her with a change of scenery and the opportunity to socialize with other dogs. If I'd known she would have been locked up by herself I would have left her at home with the neighbor for free. Not only am I unhappy with their poor business practices, unclear rules, lack of internal communication and a website that lacks a lot of information, but I stewed over it all weekend in essence ruining my vacation. I will not be back and don't recommend them to anyone.
Pros: convenient location for boarding
Cons: bad business practices, poor listeners,
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