I completely agree with the other two reviews, We have had two pets in the banifield program, the banfield's in Virginia Beach are wonderful!! But the one here is HORRIBLE!! We have a German Shepard puppy, she was fixed there and they charged us an arm and a leg, and in the beginning they made us feel as though we pay nothing. Then I thought she was having a reaction to the rabies shot, which I read on-line was very common with the breed of dog, well they actually called us to check on her, and when I told them what was happening they told me to bring her right in. When I got there, about 10 mins later, they said there were no appts available! They acted as though I was over reacting!!! The desk manager has absolutely no common sense and no customer service. I have called corporate twice, and both vets know there are issues, and nothing has been done. She knows who we are, and treats us horrible every time. It is a shame, while we wait, you can hear ALL the nurses yelling at the dogs i
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