After paying for an in-home consultation and waiting in vain for an estimate to be emailed to me, I have given up on considering Bob's for my custom project. Despite having 2 phone numbers by which to reach me, as well as my email address, they never did send me an estimate and did not return my multiple calls over a nearly 3 week period. I see no evidence of customer service and would discourage anyone from hiring them. If I could give them less than 1 star, I would.
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