I would love to say that my experience has been different than those posted, but it has not. I called because we paid over $2000 to fix a problem with our car overheating fifteen months ago. Two weeks ago, we it began overheating again, and were told that we would have to replace the water pump AGAIN!!! and PAY for it AGAIN!!!! They only guarentee their products for 12 months, and it had been 15 months. I called customer service and had a lady, I use the termly losely here, named Brenda who is suppossed to be one of their senior staff managment yell and hang up. I would love to say that I was rude to her and yelled at her first, but I can not. I was actually nice because I thought they would help me out since I have spent so much money on this car. However, I have to say that when she rudely told me that she would not do anything for me, I calmly told her ""no wonder Chrysler is going belly up!"" That is when she started screaming at. When I have tried to call anyone to complain about her behavior no one can give me a number to anyone. I then received an email with a customer service survey. I answered it and pressed submit, but it stated that ""They were sorry, but I had already submitted it"". That is the first time I had opened that email as I had just got it. I find it amazing that those corporate executives can beg for my tax dollars, but do not feel the need to answer to anyone when their company abuses those same tax payers. Why are we giving these people money? I own two Chryslers, and will never buy another one again!!
Cons: Customer Service, Quality of Product, Guarantees
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