My kids and I have been patronizing Icing On The Cake long before it was named so, back when it was Big ""D""'s Donuts. Last Saturday, I brought my son in to get some donuts and was treated extremely rudely by the owner. So I bought our donuts, and we went home. My son asked on the way home why the lady was so grouchy...I stopped by afterwards to see if I had offended her and was greeted by such hostility, even from the owner's son who came out to posture behind the counter. Customer service is just not what it should be anymore. I'm not surprised to read other bad reviews.\r
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I will not be coming back to this establishment, and would rather drive to Cool Springs' Dunkin' Donuts than spend another dime with these people. Maybe business is down and the stress is up? Who cares when there are other choices out there. Her son should sit back and enjoy his royalties from starring in ""Deliverance"".
Pros: My kids like the donuts
Cons: Having to go through unpleasantness to get them. I'd rather drive further for a nicer experience.
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