I have been using Derby Disposal for the past 2 years. When I signed up, I was placed under a service agreement. I was told at that time that the service was cart only. I understood that they had an automated arm that came out to dump the carts. I have had no problems with this service. i have read the other reviews and think that they are baseless. I have stood in the office and hear how these ladies talk to the customers and they handle themselves with dignity and respect. I have hear customers yelling at them on the phone and they never lose their cool. I wold like to offer my three thumbs up for this service
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