I went to Teletron last week with a jammed VCR tape. I spoke to Curt over the phone before I went in and he provided some hints so I hopefully I wouldn't have to come in. Unfortunately none worked so I went in a few days later. I explained that I had a long drive so they offered to look at the problem while I was there. Turns out it was a simple issue and it resolved itself once the old tape was removed. They did not charge me for taking the tape out. You can't find better service! Thanks Curt!
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