My wife and I purchased a Coleman furnace from them that they installed at a cost of over $5000. Over the next 13 months the furnace quit running no less than six times! And 4 of those failures came in the first four months of ownership. My wife and I foolishly kept giving them chances to make it work properly and/or replace it. They couldn't and/or wouldn't. We had to hire another, much more competent/fair dealing, company to remove Hayes' mistake and install a furnace that worked. Incompetent service staff and and inattentive customer service are the hallmarks of Hayes Heating and Cooling. There are MANY much better companies to hire that are cheaper. Stay away from this company. \r
Pros: None that I can think of.
Cons: Incompetent service. Unresponsive customer service.
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