My wife delivered baby with these practitioners. Every thing was nice and wonderful including service from all doctors and mid wives. The only issue was billing. \r
\r
My insurance company was suppose to pay some amount and we spoke to billing department regarding the payments. Somehow the billing department did not receive the checks issued by my Insurance company for their claims. After one month a person from billing department named 'Twyonna' called us in very rude and harsh manner asking when we will pay the amount. We were not even informed about the claim to the Insurance company and that they have not received payment. She was literally asking for the payment by same evening. My self and my Wife were shocked (Not for payments but the way she was asking us). She did not even explained the situation to us. She treated us as if we are thiefs and cheats and will not pay their money. I called my insurance and found that they sent the payments almost a month ago and the check was not deposited. I called the billing back again and said that insurance already have sent the check to them. She was not even willing to cross check and call my Insurance company regarding the payment and rudely told that she did not received any thing. She find it more eay to call us and harrass us rather than following the process of getting payments from insurance and do her own job. I asked my insurance company to call them and inform that they are reissuing the checks to them. It never looked like a call from Doctors office but from some collection agency. Even though I never had experience with collection agency I assume they behave very rude.\r
\r
Later I called the main office to inform about her rude and unprofessional behaviour and some lady answered and said that she will leave a message with her manager. I do not know what action they took or even if it was escalated. But the way I was treated I will never go again to this place. I will find other good doctors and service and will switch over.
Pros: Good Doctors and Mid wives
Cons: Rude and unprofessional billing department
more