I was with the bank for a month and a half. The only reason I went there when I moved back to Columbus was because my Mom recommended it (she has been with them for years) This was a HUGE mistake.
1) The personal banker failed to inform me of the $0.25 fee to use your debit card. I always use debit out of habit and security. I had 32 debits when they charged me for the first month and then had to call and ask what it is. They said it was Visa who [charges the fee. Load of crap I have had a visa debit card from Bank of America, Suntrust, and now Chase and not one of them charge me for it.
2) Customer service is awful, they were not even willing to deduct the charge for the debit card transactions that was not told to me when I plainly asked when opening my account, ""are there any fees associated with using the debit card?"" answer: ""NO"".
3) charged me a $23.00 overdraft fee even though there was a direct deposit frpm my employer in my account before the charge of $1.59 went in. They did not want to ]take the charge off. Instead they wanted to beat around the bush with a TON of EXCUSES.
OVERALL BAD BANK!! GO SOMEWHERE ELSE.
I went to Chase and they were amazing, customer service was OUTSTANDING they went over everything with me and nothing was hidden, PLUS i got $100.00 for opening an account with them.
Cons: EVERYTHING
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