I called to inquire about a 73" projection HD tv and Joe Samman was very helpful. By the time we were all done, I purchased the TV, and Denon AVR, Center Speaker, Blu Ray Disc and some cables. Whe I had a problem setting up the Denon AVR, Denon customer service was great, but one of the problems they could not resolve and advised me to ship it back for service. I called Joe and told him about the humming in the speakers. He reccommened a different surge protector and that resolved the problems. i doubt I would get that service at Best Buy. BTW, I never went to the store, everything was done over the phone.
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