We put a deposit on a swim spa last August at the OC Fair. I told the sales rep that I wasn't certain that we'd be able to physically place the spa in our back yard. The salesman told me not worry, that the $5000 deposit was refundable if they were unable to deliver the spa. Well, it turns out that due to some high power lines across the back of our yard, the only way we could get the spa in was to bring a crane into our neighbor's driveway and swing the spa over the neighbor's garage. The crane co. told us that the driveway would most certainly be damaged, and we needed written permission from our neighbor to proceed. Not surprisingly, our neighbor said ""No"". We called Master Spas to tell them that we could no longer purchase the spa from them since we weren't able to get it into our yard. We even asked if a smaller spa might work out instead, but we still had the same problem because our gates were too narrow. When we asked for the deposit to be refunded as promised, they said ""no way!"". And click! they hung up. Their promise of a refundable deposit isn't worth much. We're not done with them, but since they screen their calls and don't answer when we call, it'll have to be done through our attorney. Find another company to purchase your spa.
Pros: product looks good
Cons: we don't get a spa and we don't get our money back!
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