So I have a PVR that has a bad power supply. I know this because I have done a ton of research on this brand at various Digital Video Forums and user groups and the online knowledge base for this product say it has a weak power supply. I verify the symptoms with other models being sold AS-IS on eBay and those being sold as refurbished. I also find a company on eBay from texas that can fix it. All you have to do is pay to mail the PVR to them ($5.00) then for $99 they will repair it and pay to ship it back to you .
This is where the ProTech problem arises. I call them and give them The information on the brand and model of my DVR and they reassure me they are factory authorized. for that brand. I give them a detailed explanation of the issue I just need the the power supply replaced. I was then told that ""the $30 bench fee might cover the cost of the repair."" At the store I go through the explanations again and say ""if you can't fix it at least apply the $30 to the cost of the power supply and I'll install it.
Two days later they call back and say ""We found your problem it's just the power supply and ""it will ONLY cost $170 to fix it."" I said "" Wait a minute, I knew it was the power supply and I asked that of the repair was over $90 dollars that you order me the part."" they replied ""We don't do that."" I said "" That's not what you said before. Well since I told you that I could get it done for $99 is there any way you can work with me on the price?"" They said ""No, Look with your $30 deposit your about $20 away from the price you could gotten on line."" That's when i realized I'm trying to deal with a company that has no ethics, no concept of customer service, probably less expertise in electronics than me as I was able to find the problem and more cost effective solution in and evening and it took them two days to come up with their solution.
Pros: Located next to a great restaurant (Joy Luck *****)
Cons: Bad customer service! Worse estimates!!
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