Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Protech Electronics
|
|
Review by:
citysearch c.
|
|
Review content:
So I have a PVR that has a bad power supply. I know this because I have done a ton of research on this brand at various Digital Video Forums and user groups and the online knowledge base for this product say it has a weak power supply. I verify the symptoms with other models being sold AS-IS on eBay and those being sold as refurbished. I also find a company on eBay from texas that can fix it. All you have to do is pay to mail the PVR to them ($5.00) then for $99 they will repair it and pay to ship it back to you .
This is where the ProTech problem arises. I call them and give them The information on the brand and model of my DVR and they reassure me they are factory authorized. for that brand. I give them a detailed explanation of the issue I just need the the power supply replaced. I was then told that ""the $30 bench fee might cover the cost of the repair."" At the store I go through the explanations again and say ""if you can't fix it at least apply the $30 to the cost of the power supply and I'll install it.
Two days later they call back and say ""We found your problem it's just the power supply and ""it will ONLY cost $170 to fix it."" I said "" Wait a minute, I knew it was the power supply and I asked that of the repair was over $90 dollars that you order me the part."" they replied ""We don't do that."" I said "" That's not what you said before. Well since I told you that I could get it done for $99 is there any way you can work with me on the price?"" They said ""No, Look with your $30 deposit your about $20 away from the price you could gotten on line."" That's when i realized I'm trying to deal with a company that has no ethics, no concept of customer service, probably less expertise in electronics than me as I was able to find the problem and more cost effective solution in and evening and it took them two days to come up with their solution.
Pros: Located next to a great restaurant (Joy Luck *****)
Cons: Bad customer service! Worse estimates!!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|