I visited Anna's with my mom today after hearing positive things from my sister's friend. I'd been out to a few shops last year (I postponed my wedding), so I already had a very specific description of what I wanted.
When we came into the store, a woman (not the owner) greeted us and mistook us for her upcoming appointment, we said we had no appointment but asked if it was okay to look around. She said that was fine, and proceeded to help us search until her appointment arrived. I told her my budget was $1500-2000, but that I was willing to go up to $2500 if I fell in love with a more expensive dress. We were in the store 20-30 minutes and picked 4 or 5 dresses to try on and the woman put them in a dressing room. When we were in the room, she asked if I needed a bustier and while she was gone, the owner came in and told us we needed to come back in half an hour or an hour when they were done with their appointments.
While I appreciate that they want to dedicate time to their appointments, if there was an issue with us being in the store at that time they should have told us the minute we came in the door, not when we had been there for half an hour! I was already undressing when she told us we had to leave. Plus, there were three fitting rooms and only two appointments, so we could have easily tried the dresses on in our room for half an hour until they could better assist us.
The girl who we started out with was fine, it was the owner that was rude. I think she must have heard that my budget was ""only"" $2000 and that wasn't enough. My sister's friend was willing to spend $4-5K so perhaps that made the difference between a lousy and a good experience.
Pros: Dresses under $2000, clearance too
Cons: Snooty/rude owner, small selection, odd location
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