I contacted this company with two problems (a washer and oven). My washer stopped working with a load in, and it wouldn't stay on. It kept cutting off. But of course, when the technician pushed the on button it worked fine, and worked fine while he was here. But he said he thought the problem was the motherboard. Did he have any information other than a hunch to go on? Did he check the connections with anything that could read whether or not signals where getting to the specific parts? No! He literally did nothing, but take off the cover, turn the control knob, and push the on button. That was the extent of that evaluation. When it came to the oven, he asked what was wrong with it. I said it?s not heating up enough even though the signal light and buzzer say that it has reached the correct temperature. His next question: how do you know? Well, when it takes over 2 hours to roast a chicken that two months previously would have only took an hour that?s a clue. Everything was taking much longer to bake then it should have. He asked if I had used an external thermometer to see if the temperature was off. Of course I did. His comment was the external thermometer was wrong, and the only way to get a correct reading would be to use an IR thermometer, which he didn't have. So, he said that the only thing that could go wrong with an oven was the motherboard. I said well what about the sensor. He said those rarely go out. He did turn on the oven and let it get warm and then off and on put his hand in the oven and say it seems to be hot to me. That was the extent of it. I ended up paying a service charge and there was a coupon in the yellow pages that I finally got to use after the technician decided that I wanted to use the coupon now instead of later. I do have to say one thing about the technician, he called me later that day with information about my oven that he got from the manufacturer about what I could do to increase or decrease the temperature of the oven myself.
Pros: The technician contacted the manufacturer after he left.
Cons: The technician didn't have the diagnostic tools for the job.
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