I was recently there on Thanksgiving, and I've been there a few times before. I used to work in a restaurant as a manager, so perhaps I'm extra critical, but sheesh is the management terrible there.
I witnessed a particular example on thanksgiving. An elderly woman feel on the stairs by the fish tank. A nearby male server immediately passed his tray of drinks off, and assisted the woman, checking if she was okay, and even as she kind of shyed off to her table, he brought her shoe to her. Someone suggested to the server that he report the incident to a manager in case there were any legal problems later (if the woman were to sue). I saw the server tell his manager, who seemed to care less, and proceed to yell at the server, something about, ""What am I supposed to do about it?"" I was shocked that the manager would treat the kind, helpful employee like that. I tried to catch the name of the server on his name tag, something long starting with a ""W"". Anyway, I was impressed by the server's professionalism in continueing his work. I bet he's used to incompetent management.
The valet service also works very hard. Those boys are literally running their entire shift, and they were very polite.
Pros: Drinks, accomidating service, valet
Cons: rude, unprofessional management
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