my laptop broke and the guy I spoke to said they will need it in shop to check it. I sent it to them, took a week to respond and once all the parts were ordered and replaced turned out I had to buy even more, I just wanted my laptop back!!! And when I got it 3 weeks later it broke again within a week.. other technicians checked and seems it was a replacement with old parts.
Cons: No communication, replacing with old parts, long wait
more