The purpose of this letter is to invite your attention to the superior quality, professional proficiency and individual integrity of your employee or sub-contractor Mr. Brian Rice. Four times in the past month or so it was our pleasure to have enjoyed the services of Mr. Rice as he tended to plumbing and air conditioning problems in our town house and later our principle residence in Poway. On the first occasion Mr. Rice was by chance dispatched to investigate and repair a continuous water leak in our town house. On arrival he investigated the problem thoroughly before apprising us of the nature of the problem, the extent of probable repairs and likely costs. It turned out that his analysis was correct and the repairs were made expeditiously the following day. On a second occasion we detected a dripping leak in a lower floor half bathroom but could not isolate the source. We called BILL HOWE and requested the services of Brian Rice since he was already familiar with the plumbing arrangement of the house. He was dispatched to assist us on the occasion of his first availability, localized the source of the problem and corrected the issue promptly. On the other two occasions Mr. Rice was specifically requested by name to correct an air conditioning at our principal residence in Poway.
Please convey our appreciation and thanks to Mr. Brian Rice for his services noting that a City employee who inspected the completed under-the-slab leak by-pass work in response to our request for a water bill adjustment commented most favorably on the quality of the plumbing work Mr. Rice had accomplished.
We also appreciate the timely and effective air conditioning system work done by Mr. Rice as later supported by Mr. Sanchez. Mr. Rice and Mr. Sanchez are a credit to your company.
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