I have used this company several times. Once I was trying to find a leak. The person that came out did some tests which I thought were rather expensive for what he did. He said it was the tile that was leaking. The person that I had come out and do the tile found that it was the overflow valve; the AAA plumber had tightened it but he had not checked the washer, which was completely deformed and useless. Once we replaced that, the leak was gone.
Also, several times there have been misunderstandings about the time of my appointment. I have been told that they tech would arrive within a two hour window and then told no, they don't do that it's just sometime that day. I have also had someone show up without calling first as they are supposed to, especially if the tech is delayed.
Lastly, I had to get a new furnace and their prices were much much higher than other companies, including ones who had what I consider superior equipment (eg Rheem vs Goodman).
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