We started looking at Kitchen remodeling companies during the summer (2009). Our challenge was to update a 16 year old kitchen with new cabinets, granite counter tops, and updated lighting. We also wanted to retexture of the downstairs ?popcorn? ceiling. After visiting with several remodeling companies over the summer, we decided to go with Roy at New Creations. Why? Several reasons: we were impressed with the online feedback from the customers, website photos of past projects, a call to a past New Creations customer and Roy?s openness to answer the numerous questions with regards to his past remodeling jobs and overall business structure. But the one thing that really captured us before we signed the contract was the visit to the showroom and the discussion with Roy?s team. We could really feel the true commitment to us (the customer).
Pros: Customer Focus and Satisfaction
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