I have lived in the area for 6 months and my only mode of transportation has been the bus and the taxi. Tommy's has a monopoly on Framingham so they are the only taxi option. I've spent over $1000 on their service for the past 6 months and put up with rude dispatchers and drivers that don't know the area well enough and take the long route home but this AM was the last straw. I asked for a cab at a certain time and was told 'that's not how it works - we tell you when we can pick you up'. That's funny, I always thought the customer told the taxi when they needed a ride; now I'm being told it's the other way around.
Pros: Only taxi in Framingham
Cons: Rude dispatchers and untrained drivers
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