Email from the club:
You can cancel your memberships in two ways. In writing 30 days prior to your anniversary date, or due to relocation. To cancel due to relocation you must provide proof of relocation. Proof can be a utility bill with your name and the new address on it, a copy of a lease / purchase agreement, or military deployment orders. The new address must be at least 60 miles away from the Club, and proof of relocations must be mailed and post marked from the new address. Once proof of relocation is received the applicable $75.00 termination fee is assessed and the membership is then cancelled.
Thanks,
Stacy
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So let me get this straight. I don?t wish to use your gym anymore after over 2 YEARS OF PAYING MY DUES and because I made this decision after an arbitrary date on the calendar you will force me to pay my dues for an entire year?
Nice customer service. Too bad for you I am opinionated and express my opinions freely and often. I will now try and get everyone I know to leave your gym and join a gym that has flexible hours, helpful staff, a clean facility. I recommend NolaFit on Magazine Street near Jackson. 24/7 hours, incredible machines and space, soon a rock wall. And so far . . . no pricks.
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Terrible Reviews on Google:
Stay away from the light!
Rated 1.0 out of 5.0 By L D. ? Jun 23, 2009?
There is absolutely no customer service at this club, whatsoever. You
can?t even get a good morning from the staff. The equipment is dirty
and badly maintained. If you are looking to get in shape, do not go
here.
Best place to get H1N1 virus
Rated 1.0 out of 5.0 By khokhloma ? Oct 27, 2009?
This is the most unsanitary sports club I have ever seen in my life!
Water in the pool is so bad it stinks and you can see pieces of who
knows what drifting there. Sauna is dirty and rarely works. Staff (in
particular talked to Stacy Falcone) is rude and not professional. They
also charged me some ?admin fees? when I said I am leaving. I regret
the day I made the decision to enroll. Absolutely disgusting place!
do not waste your money and time
Rated 1.0 out of 5.0 By info ? Oct 2, 2009?
This is the worst gym in New Orleans!! Toilettes do not flush; trainers
are not friendly unless you hire them for private sessions. Management
is impossible to deal with. Almost all of the cardio equipment is
broken and machines are poorly maintained. Do not waste your time and
money.
Poor maintenance and no service
Rated 1.0 out of 5.0 By M S. ? May 19, 2009?
The facility employs no fitness staff. All of the trainers are private
contractors so there is no one on staff for fitness questions, advice
or instruction on the equipment. This is important to those new to
exercise.
Pros: it is old
Cons: it is filthy
more